Mail Server Updates
These enhancements are set to go live on October 1st 2019.
While that may seem like a long way off, there's a task you can carry out now to ensure that the upgrade runs as smoothly as possible and that you don't experience any problems.
What you need to do
If your outgoing server is currently using port 25 or 465, you will need to change the port to 587. We recommend using STARTTLS encryption.
You can keep your server name the same, it's just the port that needs to be updated.
When you need to do it
The sooner the better. These settings will work today. If you leave it until after the go-live date you won't be able to send any emails until you make the change.
Email config for using ssl when sending email.
Use port 587 instead of ports 25 or 465. Details on how to change this will vary on your mail client, but we've detailed some of these further down this article.
It is also advisable to use STARTTLS for your encryption method.
Outlook
Select File
Select Account Settings
Select Account Settings from the dropdown
Select your email account from the lists in the Email tab and select Change
Select More Settings
Select Advanced
Change the Outgoing server (SMTP) option to 587
Change the encryption types on both IMAP and SMTP to STARTTLS
Select Ok
Select Next
Once tests have completed select Close and then Finish
Windows Mail
Select Account Settings
Select Account Settings from the dropdown
Select your email account from the lists in the Email tab and select Change
Select More Settings
Select Advanced
Change the Outgoing server (SMTP) option to 587
Change the encryption types on both IMAP and SMTP to STARTTLS
Select Ok
Select Next
Once tests have completed select Close and then Finish
Windows Mail
Start Windows Mail, click the Tools menu at the top of the window and then click Accounts.
Select your account under Mail, and then click on the Properties button.
Go to the Advanced tab, under Outgoing server (SMTP), change port 25 to 587.
Click the OK button to save the changes.
Outlook Express
Select your account under Mail, and then click on the Properties button.
Go to the Advanced tab, under Outgoing server (SMTP), change port 25 to 587.
Click the OK button to save the changes.
Outlook Express
Start Outlook Express, and then select Accounts from the Tools menu at the top of the window.
Double click on your email account.
Under the Advanced tab, change the Outgoing server (SMTP) port 25 to 587.
Double click on your email account.
Under the Advanced tab, change the Outgoing server (SMTP) port 25 to 587.
Thunderbird
Select Tools
Select Outgoing Server (SMTP)
Select the server for this account then Edit
Change the port to 587
Change the Connection Security option to STARTTLS
Change the Authentication Method option to Normal Password
Enter your full email address as the User Name
Select OK
Select OK
Mac Mail
Select Outgoing Server (SMTP)
Select the server for this account then Edit
Change the port to 587
Change the Connection Security option to STARTTLS
Change the Authentication Method option to Normal Password
Enter your full email address as the User Name
Select OK
Select OK
Mac Mail
Select Preferences
Select Accounts
Select the Outgoing Mail Server (SMTP) drop down menu, then Edit SMTP Server List
Select the SMTP server for this account
Change the Port to 587
Select OK
iPhone
Select Accounts
Select the Outgoing Mail Server (SMTP) drop down menu, then Edit SMTP Server List
Select the SMTP server for this account
Change the Port to 587
Select OK
iPhone
Go to Settings
Select Passwords & Accounts
Select your email account
Select the Account
Under OUTGOING MAIL SERVER select SMTP
Select the server
Update the Server Port to use 587
Select Done
Select < Account then Done
Android Mail
Select Passwords & Accounts
Select your email account
Select the Account
Under OUTGOING MAIL SERVER select SMTP
Select the server
Update the Server Port to use 587
Select Done
Select < Account then Done
Android Mail
Open the Email App
Select Settings
Select Account Settings
Select the account you wish to change
Scroll down to More Settings
Select Outgoing Settings
Change the port to 587 and the Security Settings to STARTTLS
Select Done
Select Settings
Select Account Settings
Select the account you wish to change
Scroll down to More Settings
Select Outgoing Settings
Change the port to 587 and the Security Settings to STARTTLS
Select Done